We remind our clients that goods must imperatively be controlled upon delivery and that problems be
noted with the carrier. If any damaged boxes are found, the receiver must report this with the carrier at the time of
delivery and it must be constated on the various paper work with the transporter.
Without making a claim at the time of delivery, we have no way to be reimbursed by the carrier.
Thus, any request concerning snowboards arriving broken, bodyboards, skimboards, arrived damaged,
broken, boxes open etc … which are not signaled with the carrier at the time of delivery will be systematically rejected.
The claim must stipulate that the merchandise is, broken, compressed, damaged etc …
The mention “damaged parcels” will not be sufficient! It must be noted that the product arrived damaged.
DIFFERENT OPTIONS | YES | RN* | NO |
Guarantees are for a period of 1 year (this applies to all products) starting from the date of sale to the client. | |||
Products modified or repaired | |||
Natural wear of the products | |||
Extra parts added to the product which are not suitable, added or non-recommended mounted on the product | |||
State of the goods not controlled at the time of delivery, no claim made to the carrier | |||
Intensive use on Entry Level Products | |||
BODYBOARDS | |||
Surface delamination and detachment of rails (PE/PP) | |||
Bubbles and porosity of the foam | |||
Folds on the deck and the slick, | |||
Infiltration of water following an inappropriate drilling | |||
Misuse, improper storage, exposure to sunlight | |||
SKIMBOARDS | |||
Delamination epoxy / wood | |||
Misuse, inappropriate storage | |||
SKATEBOARDS | |||
Delamination of the deck without apparent shock | |||
Deck spin | |||
Apparent shock, improper use, broken | |||
Non use of pads for trucks | |||
SURFBOARDS / LONGBOARDS / SUP | |||
Delamination of the deck and rails without apparent shock | |||
Construction faults | |||
Product misuse | |||
Misuse, inappropriate storage | |||
Broken surfboard | |||
WETSUITS | |||
Damage caused by anything other than defects in materials or workmanship | |||
Use in commercial, rental, teaching or instructional programs or activities | |||
Damage caused by extended or excessive exposure to sunlight, improper handling or storage | |||
Normal wear and tear, including scratches and fading | |||
Intensive use on Entry Level Products | |||
WEAR AND SHOES | |||
Manufacturing flaw | |||
Size problems,faulty stitching | |||
Abnormal wear | |||
Misuse, inappropriate storage | |||
Washing instructions not respected |